Return Merchandise Authorization (RMA)

Because returns are unavoidable and can not be averted.

Odoo Return Merchandise Authorization (RMA) is the tool that streamlines the operation of processing returns and exchanges in your Odoo store. It assigns a unique RMA to every returned product for tracking, testing, and authorizing appropriate action to serve the customer better. When the returned product makes its way through different departments such as defect testing, quality check, issuing return refund or exchange, the unique RMA number helps to maintain the products’ individuality.

Odoo RMA speeds up the process of managing returns and exchanges but organizes your whole reverse logistics department to eliminate delays, mismanagement, and errors. The module further prevents mishandling, misplacement, and error in processing the product for return or exchange. It helps streamline the entire process.

The Odoo user and customer can generate the RMA (Return Merchandise Authorization) request for a product from the Odoo website or by the Odoo user from the backend. Also, it helps set the appropriate RMA stage (New, Submitted, etc.).

The Odoo app assigns an RMA number to each product, which helps track and update the status of the product. It aids users to pick up from where the last department left to take the product to the next inspection.

Create several RMA stages as per your requirements. Once the product is processed, the exchange, return, and refund will be issued, and the RMA will be closed.

The Odoo app allows customers to create an RMA request for their purchased products through their website account. Customers can view the current status of their RMA request directly from their website account.

The Odoo app also facilitates Odoo users and customers to communicate queries, requirements, or updates. It further bridges the communication gap between the two parties.