Machine Repair Management (All Types of Machines)

Machine Repair Management

All Types of Machines Repair Odoo App

Machine Repair Request Management with Machine Diagnosys and Job Order / Work Order

This app allows you to manage machine repair businesses/shops/workshops. It will allow your customer to create machine repair requests from your website and it will be recorded in the backend as a machine repair request as shown. It also allows you to do machine diagnosis and job order/work order.

Main Features:

• Your customer can send machine repair requests from your website and also attach documents/images as attachments while submitting requests from the website.
• Generation of unique machine request number/ticket on submission and store it as machine request in the backend.
• Customers can view and check the status of all machine request tickets submitted by them on the portal of your website.
• The system allows your user to do management of diagnosis of machine repair requests and allows you to create sales quotations and send them to your customer.
• Allow your machine repair team to create a job order/work order from the machine repair requests and assign it to the responsible technician or repair user.
• Allow your team to configure machine repair teams, services, and service types under the configuration menu.
• Allow you to configure and manage machine and machine parts as products.
• Allow you to set the machine repair-related images on the machine repair form.
• Allow your user to print a PDF of machine repair request report as shown per the sample below.
• Machine request user/technician / internal users can communicate with customers using chatter and fill in timesheets.
• The machine request manager can close machine repair tickets and send bills to customers (Billing from Quotation created from Diagnosys).
• Customers can give feedback and rating of machine repair request jobs done.
• Allow you to manage your machine request tickets using an assignment to the machine repair team.
• Customers can check the status of all machine request tickets submitted by them on the My Account page of your portal
• Reports -> Machine Request in PDF, Machine Repair Label, and Machine Repair Analysis available as shown in the below screenshots.

Roles by Users:

• 1. Customer
  2. Repair Manager
  3. Repair User/Technician
  4. Sales User

Role of customer

• • Customers can create/submit machine repair requests from websites.
  • Customers can view their own submitted requests in my account portal of your website.

Role of repair manager

• • The manager can assign requests to a repair User/Technician.
  • The manager can create machine diagnosis from the repair request.
  • The manager can create a work order/ job order from a machine repair request.
  • A print pdf report of the machine repair request.
  • The manager can close the ticket request at the end of the machine repair.
  • Managers can also create quotations from diagnosis.
  • They can fill out the timesheets.

Role of repair User/Technician

• • Repair users can see and manage machine repair requests assigned by the repair manager.
  • Repair users can create and manage work orders and work on work order/job orders.
  • Repair users can also create and manage machine diagnosis from machine repair requests
  • Repair User / Technician can communicate with customers.
  • They can fill out the timesheets.

Role by sales user

• Sales users can send quotations by email to customers and work on quotations to make it order and then create invoices from the order. (Odoo Standard process).

Menus Available:

• Repair
  • Configuration
    • Service
    • Service Types
    • Machine Repair Teams
  • Machine Repairs
    • Machine Repair Tickets
    • Machine Diagnosys
    • Machine WorkOrders
  • Machines
    • Machines
    • Machine Parts
  • Reports

Note: There are two groups 1. Repair User/Technician and 2. Repair Manager -> This groups are created by system so you will have to go to user form and tick it so you can see repair app in list.