Help Desk
Are you looking for fully flexible and customisable helpdesk in odoo? Our this apps almost contain everything you need for Service Desk, Technical Support Team, Issue Ticket System which include service request to be managed in Odoo backend. Support ticket will send by email to customer and admin. Customer can view their ticket from the website portal and easily see stage of the reported ticket. This desk is fully customizable clean and flexible.
Hot Features
- Sale Order With Helpdesk
- Purchase Order With Helpdesk
- CRM With Helpdesk
- Invoice With Helpdesk
- Helpdesk Timesheet
- Helpdesk Ticket To Task
- Merge Tickets
- Helpdesk Stage Change History
- Customer View Ticket Mail
- Auto Change Stages on Replied
- Auto Change Ticket Status on Replied
- Update Mass Ticket
- Helpdesk Whatsapp
- Helpdesk Ticket Alarm
- Manage Multi Products
- Helpdesk Multiple User
- Ticket on Portal
- Dynamic Stages
- Customer Feedback
- PDF Reports
- Readymade Email Templates
Features
- Easy to create sale order/quotation from the helpdesk ticket or easy to create helpdesk ticket from the sale order/quotation. NEW
- Easy to create purchase order/RFQ from the helpdesk ticket or easy to create helpdesk ticket from the purchase order/RFQ. NEW
- Easy to create invoice from the helpdesk ticket or easy to create helpdesk ticket from the invoice. NEW
- Easy to create lead/opportunity from the helpdesk ticket or easy to create helpdesk ticket from the lead/opportunity. NEW
- Easy to manage the helpdesk ticket with the timesheet. NEW
- You can convert the ticket into the task as well easy to create tasks directly from the support ticket. NEW
- You can merge multiple tickets quickly. NEW
- You can get stage change history in tickets. NEW
- Email notification goes to the assigned user when customers see tickets from the portal. NEW
- Easy to change ticket stage automatically when a customer or staff replied.
- You can search tickets by product name from the search bar.
- You can update multiple tickets using “Mass-Action”.
- Email notification goes to the assigned user when tickets assigned.
- You can send helpdesk tickets direct to the customer’s WhatsApp.
- You can set a helpdesk ticket alarm for different tasks.
- You can edit multiple tickets in the list view.
- Easy to use search panel in the list & kanban view.
- You can manage multi products in tickets as well you can display products in the ticket PDF report.
- You can assign a single ticket to more than one user.
- Access rights for Helpdesk Manager, Helpdesk User.
- Easy to create ticket by helpdesk user.
- Easy to define stages as per your requirement.
- Easy to set different emails for different teams.
- Well organized calender, pivot, graph, kanban views.
- Well organized portal for ticket.
- Easy to chat with customer from chatter.
- Easy to group by, search, and create ticket on portal.
- Auto share feedback link while ticket is closed.
| Select Version | V16, V17 |
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