Knowledge Base for HelpDesk Support Ticket

Knowledge Base for Helpdesk Support Ticket (Q&A)

Helpdesk Ticket System with Knowledge Base with Questions and Answers

THIS APP ONLY SUPPORT ODOO COMMUNITY EDITION

With All Community Apps Dependencies

This app allows the support team to see and create/manage knowledge base of questions and answers for helpdesk support tickets.

Main Features:

• Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
• Allow your support team to search existing Knowledge Base (Q&A) and quickly reply to your customers with the URL of the website for that Knowledge Base (Q&A).
• Allow support team to set Category, Tags after creating Knowledge Base (Q&A) in backend.
• Allow your support team to quickly create a Knowledge Base (Q&A) from the ticket in the backend.
• Before submitting a support ticket allow your customer to view your Knowledge Base (Q&A).
• Allow your customer to also view Knowledge Base (Q&A) in my account portal.
• For more details about the helpdesk ticket app you can see the dependent app.
• For more details watch the video in live preview and check below screenshots.

Menus Available:

• Helpdesk
  • Knowledge Base
    • Knowledge Bases
  • • Knowledge Base Categories
  • • Knowledge Base Tags