Helpdesk Support Ticket Team Mail Alias
Email Alias for Helpdesk Support Team in Odoo
Compatible with Community Edition Odoo
With All Community Apps Dependencies
Allow you to set an alias on the helpdesk support team so when a customer sends an email to this team the email id system will automatically set this team on the created ticket (Catchall should be configured).
Main Features:
- The Support Manager can manage aliases on the helpdesk team.
- Sending mail to this email will create a new ticket directly assigning this team on ticket.
- For more details please see below screenshots and watch the video.