Return Material Authorization Management [RMA]

Repair – Scrap – Replacement with Return Order Management

Website RMA – Return Orders Management (Multiple Product(s) Return Extend)

Return Merchandise Authorization (RMA) Management Odoo App

With All Community Apps Dependencies

This app allows your customer to create a Return Material Authorization (RMA) from the portal and allows your team to create and manage Repair, Scrap, and Replacement.

This app allows your customer(s) to create return RMA orders for multiple products on the same return order and management of Return Merchandise Authorization (RMA) and also allow your customer to view return order(s) from the portal of your website.

Main Features:

Your customer can go to the sales order in the portal of your website and create an RMA request. Customers can create an RMA return order by logging into the portal of your website.
Allow your sales team to manage Return Material Authorization requests in the backend side. Customers can go to order and click the “Return” button to return an item that will generate a return order (RMA Order) on the backend side which will be managed by the backend team.
Customers can see the list of RMA orders in the portal of your website.
The system also allows your customer to specify the return reason while creating a return order.
We have added workflow on return order in backend (Draft->Confirm->Approve->Return). Allow your stock team to do return pickings from delivery orders (Odoo Standard Feature). The system allows your customer to make returns for multiple products/items on RMA order requests from the website.
Before confirming the return order in the backend, the system will allow your sales team to select methods on Return Material Authorization Lines as shown in the below screenshots.
Allow the sales manager to approve the Return Material Authorization confirmed request from users.
Allow the team to create repair orders directly from the Return Material Authorization form as shown.
Allow the team to create scrap directly from the Return Material Authorization form as shown.
Allow the team to create a replacement order (Sales order with zero price) directly from the Return Material Authorization form as shown.
Allow your user to print Return Material Authorization PDF report from the form of the return order.
Allow your user to send by email Return Material Authorization to your customer.
The sales order form has a reference of All Return Material Authorization orders related to that sales order using smart button.
The customer form has references for all Return Material Authorization orders as smart button.
The system makes a link-up of RMA order with Sales order as shown on the return order form.
On the customer form a smart button shows all return RMA orders related to that customer.
Print RMA PDF Report Print Return Report as per shown sample.
Link Button “RMA Orders” on Portal on Sale Order Form View on your website for customers.
For more details please watch the video and check the below screenshots.

System Created Menus:

RMA
- Configuration
  - Repair Teams
  - Return Reasons
  - Service Types
  - Services
- Products
  - Products
  - Repair Parts
- RMA
  - Return Orders
  - Reports
- Repairs
  - Repair Diagnosys
  - Repair Tickets
  - Repair WorkOrders